Aftermarket Sales & Service for IM&C delivers service organizations with the necessary tools to deliver world-class customer support including tactical and strategic service planning, service administration, transactional support, and operational and financial analytics. The solution fully integrates with your end to end business processes and provides robust service-management capabilities that service organizations can use to support single and multi-tiered service operations. This comprehensive solution incorporates service execution across the entire enterprise; it establishes collaborative, streamlined business processes for activities such as budgeting, resource planning, product planning, field service, install base management, customer self service, spare parts management, market insight, and multi-channel campaign execution and measurement.