Service Order Management

Main Process

 

Enables the brand owner to fulfill service requests from partners.

Validates warranty and service contract entitlements automatically during request creation.

Allows customers to request their preferred date and time for an onsite visit when creating a service request.

Enables partners to check the progress of service requests throughout the service fulfillment lifecycle.

Assesses the service processes, such as service orders, complaints, returns, etc., regarding their effectiveness and financial implications.

Enables partners to view and manage purchased assets and respective configurations. In a future release it is planned to let partners view and manage purchased assets and respective configurations of their end-customers.

Enables partners register products online. Supports the history and details of customer installation, including warranty processing and quality monitoring. In a future release it is planned to let partners register products for their end-customers

Shows the monetary business volume of all orders related to an installation during a specific time period. Enables users to analyze the costs, revenues, and profit generated by an installation. Provides information about the location of installations and shows the amount of orders for an installation during a specific time period.