Partner Channel Management > Partner Management > Partner Training & Certification

Partner Training & Certification

Main Process

 

 

 

See also

 

Partner Training and Certification provides partners with self-service capabilities to request certifications and maintain qualifications.   Brand Owners can track and manage qualifications and certifications down to the employee level on each partner.   In addition, with SAP E-Learning, brand owners can provide partners with online access to training courses, curriculum and registration.


The following business goals and objectives can be achieved through the implementation of these processes:


Business Processes

Partner Training & AdministrationSAP Component or Feature Available

Allows brand owners to provide partners with online access to training courses and curriculum. Targets the most relevant courses and information to the right partners. Tracks course enrollment, participation, and completion rates for partners' employees.

This process is supported by the following SAP and/or partner offerings

  • SAP ERP: SAP Learning Solution

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    Online TrainingSAP Component or Feature Available

    Enables partners to enroll in and participate in online training offered by brand owners.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP: SAP Learning Solution

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    Online TestingSAP Component or Feature Available
    Allows brand owners to create and manage online tests.  Partners can execute online tests and receive certification based on test results.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP: SAP Learning Solution

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    Partner CertificationSAP Component or Feature Available

    Lets brand owners create, target, and manage certification programs for channel partners. Tracks status and completion at the employee level. Ties numbers of employees certified in type of products and services back to the partner profile for use in partner analysis, partner segmentation, and lead distribution.

    Notifies the partner on the decision (accept or decline) upon a request for qualification.

    This process is supported by the following SAP and/or partner offerings

  • SAP Marketing (SAP CRM)
  • SAP Sales Management (SAP CRM)
  • SAP Service Management (SAP CRM)

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    Online RegistrationSAP Component or Feature Available

    Enables partners to register online for training or certification by providing web-based registration forms from a corporate website. Automatically routes registration forms to the appropriate internal employees for further processing.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP: SAP Learning Solution

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus
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