Key Performance Indicators Partner Opportunities See also Business Goals & ObjectivesImproving Corporate Strategy Ability to Innovate and ChangeImproving Customer Service Improve customer retention and loyaltyImprove process efficiency Improving Service Delivery Provide a single face to the customerIncreasing Revenue Develop new marketsEfficient campaign planning and management Gain market share Improve sales lead generation and process
Business Processes |
Marketing Planning and Budgeting![]() |
Combines and coordinates all initiatives and resources across the organization to condense planning and development cycles, while ensuring that this streamlined process still adheres closely to the Business Process. Reduces planning costs. |
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This process is supported by the following SAP and/or partner offerings |
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Campaign Planning![]() |
Analyzes campaign data and predict what the outcome of your
campaigns would be under certain circumstances.
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This process is supported by the following SAP and/or partner offerings |
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Campaign Modeling for Media![]() |
You can use this business process in order to model media-specific campaigns. Media-specific campaigns are campaigns aimed at increasing sales of advertising services and subscriptions. In campaign modeling, you create the documents required for campaign execution, such as letter and mail forms, scripts, or template documents, as well as the general campaign data, in the Marketing Planner in SAP CRM . To model a media-specific campaign, you add the media-specific campaign data on a separate tab page, which you must define for this purpose. |
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This process is supported by the following SAP and/or partner offerings |
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Segmentation![]() |
Segmentation preparation is a process that is generally performed by the database manager. This forms the foundation for business partner segmentation in the Segment Builder (that is all required attributes are created with the corresponding attribute values and data sources). |
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This process is supported by the following SAP and/or partner offerings |
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Campaign Execution![]() |
The campaign can be sent to one of the various channels for
execution.
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This process is supported by the following SAP and/or partner offerings |
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Campaign Analysis![]() |
Validates, measures, and allows refinement of campaigns to maximize effectiveness through monitoring analysis, available during and after execution. |
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This process is supported by the following SAP and/or partner offerings |
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