Partner Channel Management > Channel Service > Warranty and Claims Management

Warranty and Claims Management

Main Process

 

 

 

See also

 

Enables partners to view the warranty information of purchased products, providing them with greater insight into the service entitlements and cost of service for end-customers.  Supports warranty claim processing.


The following business goals and objectives can be achieved through the implementation of these processes:


Business Processes

Warranty and Claims ManagementSAP Component or Feature Available

Enables partners to view the warranty information of purchased products, providing them with greater insight into the service entitlements and cost of service for end-customers.  Supports warranty claim processing.

This process is supported by the following SAP and/or partner offerings

  • SAP Service Management (SAP CRM)

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    Warranty AnalysisSAP Component or Feature Available
    Provides information about the amount of products with or without warranty, and monitors expired warranties per Installed Base (IBase) and individual object

    This process is supported by the following SAP and/or partner offerings

  • SAP NetWeaver
  • SAP Service Management (SAP CRM)

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus
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