Healthcare - Healthcare Provider > Strategic Service Offering > Partner Relationship Management

Partner Relationship Management

Business Scenario

 

Key Performance Indicators

  • % of EDI Transactions
  • Capacity Utilization
  • Inventory Volume
  • Legal and contractual compliance
  • Material Acquisition Costs
  • Ward Utilisation Ratio

    • SAP Applications

  • SAP ERP

    • Partner Opportunities

  • Partner Opportunities in Healthcare - Healthcare Provider
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    With respect to scenarios dealing with strategic positioning and planning, the main partners for healthcare organizations are the payers (mainly healthcare insurance companies), other providers who act as predecessors or successors in collaborative treatment concepts and the vendors of medical supplies. An optimized relationship with these partners provides the necessary basis for a harmonized service offering.

    Business Goals & Objectives


    Improving Corporate Strategy

    Support for the strategic planning process

    Improving Customer Service

    Collaborate with business partners
    Provide a single face to the customer
    Strengthen partnerships and account management

    Increasing Revenue

    Develop service offerings

    Lowering Working Capital

    Improve capacity utilization
    Reduce material and component obsolescence
    Visibility to vendor/supplier inventory

    Reducing Operating Costs & Increasing Efficiency

    Improve procurement processes
    Integrate processes across divisions and functions
    Lower communications expenses
    Reduce administration, improve business processes
    Reduce inventory levels

     

    Business Processes
    Vendor and Supplier Relationship ManagementSAP Component or Feature Available
    Includes finding and defining business partners for external procurement. Is the basis for strategic procurement processes and monitoring of operational procurement activities. Vendor and supplier relationship management also includes evaluation/ranking of vendors based on e.g. purchasing statistics.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP Supplier Relationship Management and Logistics for Healthcare

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    Provider Relationship ManagementSAP Component or Feature Available
    Managing relationships with other healthcare providers who act as predecessors or successors in collaborative treatment concepts.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP Patient Management for Healthcare

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    Payer Relationship ManagementSAP Component or Feature Available
    Payer relationship management support the healthcare provider institution to capture, monitor, store, and track all information related to the billing and payment processes. This information includes detailed payer profiles, payment activities and behaviour.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP NetWeaver
  • SAP Patient Management for Healthcare

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus