Online Maintenance of Customer Master Data

This Business Scenario Map is designed to show you how a customer updates his master data online in his vendor's backend system. The repective business process enables customers and vendors to share information quickly and easily. This reduces the communication effort and thereby saves time and money. Companies that benefit most from using these business process are vendors and customers with a high exchange rate of bills and payments, not limited to any industry. But typical vendors that profit from this automization are companies from the industries Telco, Utilities, Public Sector and Media.

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Value Potentials	Business Benefits
Up to 5%*	Easy to use, quick, and clear information on new master data
Up to 20%*	Can automate transfer the new master data of the customer into the R/3 System
Up to 5%*	Vendor gets information on new master data easily and quickly

Vendor

Customer

Check the customer's log on data

Receive the new master data and change in backend system

Log on to vendor's Biller Direct Web application

Select transaction to change master data

Change the master data

Source:

* Discussions with customers

The value potentials shown in this table have been reported by selected SAP customers or independent third parties as referenced herein. However, there is no guarantee that such value potentials can be realized in any particular customer-specific business processes, and SAP does not make any representations and disclaims any liability as to the appropriateness of the referenced value potentials for any specific customer situation.
©SAP AG 2008

Business Benefits	Value Potentials
Master data changes are addressed quickly and efficiently
Changes become effective immediately, time delays are avoided
Reduced costs for sending letters with new master data	Up to 50%*


Online Maintenance of Customer Master Data The customer master data (new address or bank details, for example) has to be changed in the vendor's system. Usually the customer sends a document to the vendor to inform him about the new data replacing the old data. The new data has to be entered manually by the vendor's AR accountant. This process has been automated in the business process specified above. The customer informs the vendor of these changes by filling out an online form. The new data is electronically sent to the vendor's backend system. The vendor's AR accountant processes the electronic message and either accepts or rejects the change. While the customer's effort to initiate the change is the same as in the conventional process, the vendor can take over the new data automatically without any manual interaction. This means that master data changes are effective immediately. SAP Biller Direct enables customer's to communicate master data changes to the vendor directly in the vendor's Web application. This master data include addresses, bank account and credit card information as well as the customer's settings if, when and how the system shall send notifications on any changes concerning his account.