This process is tuned to handle high-volumes of outstanding tax liabilites and tax filing obligations. Taxpayer accounts are evaluated based on the collection strategy assigned to the taxpayer or to one or several accounts of the taxpayer. Based on taxpayer attributes and information about the outstanding debts the collection run determines the most effective collection activity to be performed. Collection activities can be automatic tasks such as dunning letters, transfers to collection agencies and manual tasks of collection agents. The rules used for determining collection activities can be maintained in a flexible decision tree. All taxpayer attributes and contextual information about the taxpayer may be considered.

Thus, collections management becomes more effective - relieving employees of unproductive routine activities and empowering them to take care of critical accounts personally. Uncollected debts and overdue tax filing obligations are reduced and voluntary compliance is increased. 

This process enables tax agencies to identify and correspond with non-filers and late-filers. Non-filers can be tracked by tax type or form level. Tax and Revenue Management supports comprehensive inbound correspondence handling, comprising reminder letters, calculation of penalties and further activities (i.e. telephone dunning list, work items).

For certain taxpayer accounts automatic reminder letters are not sufficient. For those cases the collection run can create work items, which are part of collection worklists. Collection work items may be used for outbound collection calls or handling more intensive tasks such as garnishments or bank seizures. Worklists provide collectors a single point of access to their daily tasks.

Work items provide collectors with all necessary data to make decisions and offer all necessary functions to carry out collections activities.

The collector can use this process in order to defer open items and create, change, and deactivate installment plans for the original receivables amount when a taxpayer who is unable to fulfill their payment obligations calls the Interaction Center or when the collector process a collection work item. The individual installments are defined with their amounts and due dates in the installment plan. The system then takes account of the individual installments in the installment plan instead of the original receivables during dunning and in the payment run.

The collector can use this process in order to create promise to pay arrangements when a taxpayer who is unable to fulfill their payment obligations calls the Interaction Center or when a collection work item is processed. A promise to pay may be set up across multiple tax types. The individual installments are defined with their amounts and due dates in the promise-to-pay. The fulfillment of a promise to pay can be monitored.

You can use this process to submit receivables to external collection agencies. Submitting receivables to an external collection agency is an alternative course of action when all measures for enforced collection have failed within the tax agency so far. The decision may be based on capacity or taxpayer attributes.

This process is used to automatically monitor the success of collection activities. The collection success is determined based on the time it takes till an outstanding debt is paid. The collection success is displayed in the collection history and may be used for the determination of additional collection activities.