Partner Channel Management > Channel Service > Complaints & Returns Management

Complaints & Returns Management

Main Process

 

 

 

See also

 

Enables partners to engage in complaints and returns processes for themselves and their end-customers. Provides partners with access to the status of complaints and returns.

 


The following business goals and objectives can be achieved through the implementation of these processes:


Business Processes

Complaints ManagementSAP Component or Feature Available

Enables partners to create and monitor complaints online, referencing a specific end-customer, product, or installation.

This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP Service Management (SAP CRM)

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    Returns ManagementSAP Component or Feature Available

    Allows partners to initiate the return or exchange of a product via the Web.

    This process is supported by the following SAP and/or partner offerings

  • SAP Service Management (SAP CRM)

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    Complaints & Returns AnalysisSAP Component or Feature Available

    Assesses the service processes, such as service orders, complaints, returns, etc., regarding their effectiveness and financial implications.

    This process is supported by the following SAP and/or partner offerings

  • SAP NetWeaver
  • SAP Service Management (SAP CRM)

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus
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