Interaction Center Framework (based on CRM-IC)
Agent desktop for handling large volumes of requests in a structured, trackable fashion. Integrates with relevant application backends for efficient agent-access to requested information
Agent desktop for handling large volumes of requests in a structured, trackable fashion. Integrates with relevant application backends for efficient agent-access to requested information
This process is supported by the following SAP and/or partner offerings
Supports requests for purchase of goods or services
Create requisitions automatically with SAP ERP through a materials requisition process run, or create them manually with SAP SRM using shopping carts, based on text descriptions, material numbers, or catalog entries
Create requisitions automatically with SAP ERP through a materials requisition process run, or create them manually with SAP SRM using shopping carts, based on text descriptions, material numbers, or catalog entries
This process is supported by the following SAP and/or partner offerings
processes purchase requisitions in ERP
This process is supported by the following SAP and/or partner offerings
converts demands (purchase requisitions, shopping carts) to
purchase orders (with or without reference to a contract) or
delivery schedules for a scheduling agreement and monitors the
fulfillment of these documents
This process is supported by the following SAP and/or partner offerings
processes contracts and sourcing rules /
management of contracts with vendors including negotiating terms and conditions of contracts and ensuring compliance
management of contracts with vendors including negotiating terms and conditions of contracts and ensuring compliance
This process is supported by the following SAP and/or partner offerings
captures the process of receiving goods and services to prepare for
follow-on processes such as automated financial settlement
This process is supported by the following SAP and/or partner offerings
verifies incoming invoices in terms of their content, prices, and
arithmetic /
handles financial transactions through SAP SRM and SAP ERP to make financial settlement more efficient by using tools for invoice management, evaluated receipt settlement, and invoice payment
handles financial transactions through SAP SRM and SAP ERP to make financial settlement more efficient by using tools for invoice management, evaluated receipt settlement, and invoice payment
This process is supported by the following SAP and/or partner offerings
creates, maintains, and publishes a product catalog to use in your
business-to-business (B2B) or business-to-consumer (B2C) Web shop.
This process is supported by the following SAP and/or partner offerings
checks invoices against purchase orders
This process is supported by the following SAP and/or partner offerings
enables electronic collaboration with suppliers via the Internet
(SAP Supplier Self Services or SAP Dynamic Bidding)
This process is supported by the following SAP and/or partner offerings
provides information about the workload of the service center and
ists ability to cope with the workload. Supports personalization of
alerts based on KPI thresholds.
| SAP Product Available |
 Partner Product Available |
SAP Product Available with Future Releases |
 Partner Product Available with Future Releases |
 Future Focus |
| Please note that the Solution Map, containing proprietary information of SAP AG, reflects SAP's current development intentions, which are subject to change. Future focus coverage may be provided by SAP or SAP partners. Check for local availability of all SAP and SAP partner solutions. ©SAP AG 2007 | ||||