SAP Customer Relationship Management > Service

SAP Customer Relationship Management - Release SAP CRM 2007

Service

 

 

See also

  • Customer Success Stories

    •

    Supports all aspects of service order processing within the service organization, from responding to the customer's initial inquiry, quotation creation and processing, order creation, and assignment to the most appropriate field service representative, right through to confirmation and billing of the work performed for the customer.

     
    Service Order Management Service Contract Management Complaints & Returns In-House Repair Case Management Installed Base Management Warranty Management Resource Planning
    SAP Component or Feature Available Service Order Quotation
    SAP Component or Feature Available Service Order Processes
    SAP Component or Feature Available 3rd Party Integration
    SAP Component or Feature Available Service Employee Resource Planning
    SAP Component or Feature Available Service Confirmation Processing
    SAP Component or Feature Available Product Service Letter Processing
    SAP Component or Feature Available Logistics Integration Processes
    SAP Component or Feature Available Financial Integration
    SAP Component or Feature Available Service Order Analytics
    SAP Component or Feature Available Service Agreement
    SAP Component or Feature Available Service Contract Quotation Processing
    SAP Component or Feature Available Service Contract Processing
    SAP Component or Feature Available Usage Based Contract Management
    SAP Component or Feature Available Service Level Management
    SAP Component or Feature Available Value and Quantity Contracts
    SAP Component or Feature Available Contract Determination
    SAP Component or Feature Available Service Plan Processing
    SAP Component or Feature Available Financial Integration
    SAP Component or Feature Available Service Contract Analytics
    SAP Component or Feature Available Knowledge Management
    SAP Component or Feature Available Complaints Processing
    SAP Component or Feature Available Returns Processing
    SAP Component or Feature Available Follow-Up Processes
    SAP Component or Feature Available Recall Management
    SAP Component or Feature Available Warehouse Management Integration
    SAP Component or Feature Available Logistics Integration
    SAP Component or Feature Available Financial Integration
    SAP Component or Feature Available Complaints and Returns Analytics
    SAP Component or Feature Available Inventory Management
    SAP Component or Feature Available In-House Repair Processing
    SAP Component or Feature Available Loaner Management
    SAP Component or Feature Available Service Confirmation Processing
    SAP Component or Feature Available Logistics Integration
    SAP Component or Feature Available Quality Management Integration
    SAP Component or Feature Available Financial Integration
    SAP Component or Feature Available In-House Repair Analytics
    SAP Component or Feature Available Case Processing
    SAP Component or Feature Available Change Request Management
    SAP Component or Feature Available Service Confirmation Processing
    SAP Component or Feature Available Activity Processing
    SAP Component or Feature Available Supporting Processes
    SAP Component or Feature Available Case Management Analytics
    SAP Component or Feature Available Installed Base Processing
    SAP Component or Feature Available Component Hierarchy
    SAP Component or Feature Available Object Fact Sheet
    SAP Component or Feature Available Backend Integration
    SAP Component or Feature Available Installed Base Analytics
    SAP Component or Feature Available Customer and Vendor Warranty
    SAP Component or Feature Available Product and Warranty Registration
    SAP Component or Feature Available Warranty Determination
    SAP Component or Feature Available Warranty Claim Processing
    SAP Component or Feature Available Warranty Analysis
    SAP Component or Feature Available Service Resource Planning
    SAP Component or Feature Available Resource Master Data
    SAP Component or Feature Available Assignment Management
    SAP Component or Feature Available Absences/Attendances Maintenance
    SAP Component or Feature Available Appointment Scheduling
    SAP Component or Feature Available Communication Integration
    SAP Component or Feature Available Rule-Based Synchronization for Mobile Devices
    SAP Component or Feature Available Integration to Third Party Scheduling Engines
    SAP Product Available Partner Product Available
    For further information see:
    www.sap.com
    SAP Products
    Partner Products
    SAP Product Available with Future Releases Partner Product Available with Future Releases
    Future Focus Link to Business Scenario Maps
    Please note that the Solution Map, containing proprietary information of SAP AG, reflects SAP's current development intentions, which are subject to change. Future focus coverage may be provided by SAP or SAP partners. Check for local availability of all SAP and SAP partner solutions. ©SAP AG 2008