Service Provider: One-Step Travel Management (Collaborative)

This Business Scenario Map is designed for the service provider industry. It shows how the three parties - a global distributor, a travel agency, and a customer - use the business Internet to exchange travel planning and administration information. The map illustrates the benefits of collaboration. The result is a steamlined travel management system which saves time and money.

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Business Benefits

New business and revenue opportunities for service provider

Strengthen relationship to corporate customers

Access to large & growing SAP customer base

Process cost reduction

Increases productivity and reduces operational work load

New services at lower cost

Technical advantages: - release independence - no manual interfaces

Special target group: small and mid-size companies

Service Provider

Global Distributor

Customer

Travel booking

Perform expenses

Data preparation

Reservation of travel services

Travel planning

Travelling

Release expenses via workflow

Post and pay expenses

Source:
* Discussions with customers

Business Benefits

Outsourced solution, no system maintenance

Fast implementation with minimum effort

Integrated in company’s SAP environment

Reduced indirect travel costs: a) process costs b) personnel costs

Reduced direct travel costs (= purchasing costs)

Automated travel policy compliance

Accelerated trip life-cycle / approval workflow

Transparent monitoring of direct travel costs


Service Provider: One-Step Travel Management (Collaborative) In an industry where 80% or more of employees travel and deliver services on-site, it is very important to have a streamlined travel management system. In close cooperation with one of its customers and outsourcing providers SAP will enter a new dimension of travel planning and administration based on the new possibilities offered within SAP Business Suite. The service provider will offer a fully customized travel management system with an interface to the Global Distribution System for reservations. The traveler has access to the service provider's system via an Internet link integrated with his/her personalized SAP NetWeaver Portal. The only piece of software he/she needs for travel planning and administration is a web browser. From the SAP NetWeaver Portal the traveler logs directly on to the service provider's SAP Travel Management System where he/she can plan his/her trip. All data is physically stored in the service provider's SAP System. The service provider receives the passenger name record (PNR) and checks the quality and consistency of the booking. After the trip the traveler logs on to the service provider' s SAP System again and does his/her expenses. The service provider periodically prepares data records for the accounting system of the customer, which will be automatically transferred. This Collaborative Business Scenario brings together travelers, service providers and global distributors.