Business Scenario Maps Key Performance Indicators SAP Best Practices SAP Solution Extensions Partner Opportunities See also Make-to-Order (MTO) process characteristics include configurable end products, minor engineering effort during production of end product, subassemblies and components procured to forecast and the manufacture of end products driven by customer order. Business Goals & ObjectivesImproving Customer Service Collaborate with business partnersReduce order lead-time Increasing Revenue Improve capacity utilizationImprove customer retention and loyalty Improve RFQ/RFP processes Outsource excess capacity Lowering Working Capital Improve capacity utilizationIncrease inventory turns Lower cost procured goods and services Lower work-in-process inventory Reduce inventory carrying costs Shorten order-to-cash cycle Visibility to vendor/supplier inventory Reducing Operating Costs & Increasing Efficiency Lower logistics costsReduce inventory levels
Business Processes |
Sales Order Processing![]() |
You use this business process to create a sales order to respond to specific customer requirements by using variant configuration to select the right product characteristics to produce a product that is individually manufactured for a particular customer. Variant configuration helps you to configure complex industrial products. The variant configuration improves the data exchange between the different departments such as sales, engineering, manufacturing, and after market service. It also reduces the failure rate of sales order entries. |
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This process is supported by the following SAP and/or partner offerings |
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Engineering (MTO)![]() |
You can use this business process to create an order bill of material (BOM) if you work in make-to-order (MTO) production and want to respond to specific customer requirements, or if you are manufacturing a product that you have never produced before in that form. After making the engineering changes you need to replicate the order BOM in the production planning system. |
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This process is supported by the following SAP and/or partner offerings |
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Determination of Delivery Date![]() |
You can use this business process to determine a feasible delivery date for the order based no the current material and capacity situation. |
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This process is supported by the following SAP and/or partner offerings |
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Production Planning![]() |
In make-to-order production, the in-house production or procurement of products is only started when the sales order has been received. This business process is suitable for products with short replenishment lead times for the finished product and all incoming assemblies and components. This business process is useful if the costs of procurement and production of assemblies and components is very high; additional storage costs can be avoided in case of incorrect forecasts. In case of long replenishment lead times for assemblies and components and low costs, forecasting for assemblies is useful in order to reduce the delivery time for the sales order. This business process is used in discrete industries. |
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This process is supported by the following SAP and/or partner offerings |
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Production Planning, Optimization, Backlog Resolution![]() |
You can use this process in make-to-order (MTO) and
engineer-to-order (ETO) – project manufacturing to run a mixed
finite-infinite planning scenario.
The intention of the process is to have a finite stable sequence of orders in the current week, without disturbances caused by the planning or optimization run. In the short term (for example, first week after current week), the process results in a capacity optimized finite plan, since in the short term, it is usually not possible to add much additional capacity or to outsource the production. In the mid-term, companies in MTO and ETO manufacturing usually have many possibilities to shift capacities, add capacities by running overtime or additional shifts or by outsourcing part of the production. Therefore, an infinite plan is created in the mid-term. Planned and production orders are scheduled with planning-related minimum intervals and planning-related offsets (buffers) to ensure flexibility in mid-term scheduling and capacity planning. |
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This process is supported by the following SAP and/or partner offerings |
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Production Scheduling![]() |
You can use this business process to perform production scheduling and capacity leveling. The production planner can evaluate alerts of assembly orders for sales orders sorted by delay to detect the most critical assembly order. By detecting the critical path for the complete order context, reducing minimum intervals between operations and orders, and performing multi-level rescheduling of the order context, the production planner can solve the delay or find a new feasible end date. After evaluating the capacity load situation, the production planner can reduce capacity bottlenecks by rescheduling, planning overtime or additional shifts, splitting orders, or switching from internal to external procurement for specific orders. By comparing different simulation versions, the production planner can find the best solution for orders with delay or capacity bottlenecks. The decision is supported by the plan monitor, where key figures for the different simulation versions can be compared.
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This process is supported by the following SAP and/or partner offerings |
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Manufacturing Execution![]() |
Supports the process of capturing actual production information from the shop floor to support production control and costing processes.
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This process is supported by the following SAP and/or partner offerings |
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Shop Floor Integration![]() |
SAP xMII enables real-time transactional integration between plant floor and enterprise (SAP ERP) systems out-of-the box through:
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This process is supported by the following SAP and/or partner offerings |
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Supervision and Control![]() |
Manufacturing visibility manages events throughout the production process from release of a manufacturing order through transferring the data to the data warehouse, where it is analyzed. During production, process steps but also exceptions are reported, ensuring a transparent manufacturing process and the possibility to take counter-measures immediately. It is also possible to provide information on events to external parties such as customers, subcontractors or sold-to parties, using various channels to provide the information quickly and to ensure transparency of planned and actual events and to continuously improve the manufacturing processes. |
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This process is supported by the following SAP and/or partner offerings |
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Supply Chain Monitoring and Control![]() |
Supply Chain Performance Management (SCPM) enables you to define, select, and monitor key performance indicators (KPIs), giving you an integrated, comprehensive view of performance across the supply chain. SCPM with SAP SCM includes a large number of predefined KPIs based on the Supply Chain Operations Reference model (SCOR) covering all supply chain activities including source, plan, make, deliver, and return.
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This process is supported by the following SAP and/or partner offerings |
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Engineering Change and Configuration Management![]() |
Tracks engineering changes to the product, due to customer requests or based on technical design changes, during the entire life cycle of an order, beginning with the quotation phase until the start-up. Traces changes and documents them continuously. Includes order-related changes due to changed customer requests reflected by changes to the product configuration or in order bill of material or order routing. Handles changes to master data (such as changes to bills of material) as a result of engineering design changes. Identifies existing procurement elements (production orders, planned orders, or purchase orders) that are affected by an engineering change, and assists in updating those orders.
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This process is supported by the following SAP and/or partner offerings |
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Quality Assurance and Control![]() |
Quality assurance and control involves inspections at all stages, continuous monitoring, and quick intervention to deal with unexpected events. Quality inspections can be triggered by various events such as order release or goods movements, but also by manual actions. To document product quality, certificates can be created.
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This process is supported by the following SAP and/or partner offerings |
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Shipping![]() |
Outbound processing comprises the preparation of goods to be
delivered from a warehouse to a receiving location. Outbound
processing within the scope of warehouse management typically
comprises activities like the notification of goods to be supplied
from a warehouse to a customer for which the outbound delivery
serves as the reference document, picking, packing, physical goods
issue in warehouse, loading, goods issue and goods issue posting to
IM, advising advanced shipping notifications to business partners
and, obtaining a proof-of-delivery from the receiving business
partner.
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This process is supported by the following SAP and/or partner offerings |
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Assembly & Start - Up![]() |
Checks the correct combination of all machines and components during start-up, after the partial components have been checked. Creates activity confirmation in accordance with the contract. Enters technical findings, and deals with measurement documents. Confirms successful start-up with an acceptance protocol from the customer that forms part of the order documentation.. |
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This process is supported by the following SAP and/or partner offerings |
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Billing![]() |
Initiates billing according to the procedures stated in the order. Allows for both resource-related and fixed price-related billing. Maps down payments appropriately, including those involving security deposits. Creates invoices for partial delivery; for example, preliminary acceptance by the customer following a successful start-up that triggers the payment of an installment as stipulated in the contract. Determines and updates shared overhead costs. Calculates the project's interest rates based on payment and cost information. Determines the costs of sales, and assigns them to the revenues incurred and to the stocks of goods in process or in provision using various methods, including results analysis based on the determined percentage of completion. Creates completion confirmations from all elements of the project within the framework of a central planning and controlling system. Guarantees complete entry of all in-house and external deliveries and services, and avoids double entries. |
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This process is supported by the following SAP and/or partner offerings |
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