Claim Management

Claim Management

This Business Scenario Map shows how the client can use the business Internet to send a claim change directly to the contractor. The change is documented and the activities to log and clear the changes are automatically triggered. The result is increased customer satisfaction due to the shorter processing time. These benefits save time and money.
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Value Potentials Business Benefits
Partners do not need to have a SAP system or GUI installed - all they require is a Web browser and a connection to the Internet
Up to 30% reduction in time required for reporting* Easy and fast way to inform external business partners about variances or required changes
Possibility to track status of claim and to add additional information at any time
Client
Contractor
Send required change as claim
Provide further explanations to claim
Track claim status
Check claim
Estimate costs
Create engineering change request
Process engineering change request
.
Source:
* Discussions with customers
The value potentials shown in this table have been reported by selected SAP customers or independent third parties as referenced herein. However, there is no guarantee that such value potentials can be realized in any particular customer-specific business processes, and SAP does not make any representations and disclaims any liability as to the appropriateness of the referenced value potentials for any specific customer situation.
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Business Benefits Value Potentials
Increased customer satisfaction by having shorter cycle times for change processes Up to 10% reduction in change cycle time*
Easy and fast way to estimate costs for required changes at an early stage Up to 30% reduction in time required for calculation*
Fast and flexible reaction to reported variances or requested changes from external business partners
Seamless transfer of claim into engineering change requests and the possibility to see the relationship between them Up to 10% reduction in change cycle time*
 

Claim Management

Claim Management process variances identify responsible persons or groups or forestall claims from third parties, who hold the user's business responsible for a variance that has occurred. The aim is to document the variances in detail and to trigger and log the activities needed to clear them. One possible activity is the creation of an engineering change request, which is directly connected to the claim.

 

With Claim Management, project managers can:

  1. Attach documents
  2. Trigger follow-up activities
  3. Link SAP business objects such as projects and customer orders
  4. Use SAP Business Workflow to route claim to responsible agents
  5. Estimate costs allocated to the claim

With Claim Management external business partners can:

  1. Report variances and requested changes directly over the Web
  2. Track the status at any time
  3. Add additional information