SAP ERP > Analytics > End-User Service Delivery

End-User Service Delivery

Main Process

 

 

 

See also

  • Value Collateral

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    ERP for everyone

     

    SAP ERP End-User Service Delivery enables the delivery of ERP services together with business content to the entire organization and beyond at low costs. It gives the end-users multiple options to access ERP services depending on their situation, their preferences and the business context. By standardizing and automating business processes and utilizing different delivery channels such as Employee Self-Service, Manager Self-Service, Employee Interaction Center, Duet and mobile devices, companies can implement efficient shared service strategies, establish service excellence and foster innovation and growth.

    Predefined Roles

     

    SAP provides several predefined role-based Workcenters to ensure an efficient system access for end-users. These can be used out of the box or otherwise be easily adapted to company specific needs. In addition, companies can build Workcenters in the SAP Netweaver Portal for additional end-user roles.

    Business Benefits of SAP ERP End-User Service Delivery

    • High quality business processes, services and informational content is brought to a broad user base – connecting everyone to the business Standardized and automated ERP services reduce cycle time, cost per transaction and data errors ultimately translating to efficiency gains and reduced costs for corporate processes
    • Increased cost transparency through integrated business intelligence
    • Easy access to information and services results in better decision-making, supporting business growth and innovation Flexible and expandable process templates allow for a quick adoption to change
    • Easy to use, standardized business processes lead to increased corporate compliance

    Please visit the SAP Service Marketplace to get further information on End-User Service Delivery.

     

     


    The following business goals and objectives can be achieved through the implementation of these processes:


    Business Processes

    Employee Interaction CenterSAP Component or Feature Available

    Lets customers achieve the following goals with the SAP Employee Interaction Center (EIC). Decreases costs of HR service delivered. Improves services through fast resolution of employee requests (solution database, alerts, contact history) and multiple communication channels, such as telephone, email or letter. Gives higher efficiency and cost transparency through standardization of HR processes and services.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP

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    SAP RolesSAP Component or Feature Available

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP

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    Express PlanningSAP Component or Feature Available

    With this business process, you can group together the relevant reports, monitors, documents and planning screens from the user view of a planning exercise in one application. You are supported in the distribution of the planning task to the planners, and in monitoring how the planning is progressing. The planner receives a single entry point to the planning, and the subtasks are displayed for him in a structured form for him to complete. The collection of planning results and any necessary iterative approval process are likewise supported by the business process.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP

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    Office-Integration DuetSAP Component or Feature AvailablePartner Product Available

    Duet® is a jointly developed and supported product of SAP AG and Microsoft corporation. Duet dramatically improves information worker productivity by exposing selected SAP business processes through Microsoft Office®. Enterprise users gain access to critical information, participate in SAP business processes and can incorporate them within the context of Microsoft Office® .This increases corporate compliance, improves decision making, and helps organizations save time and money.

     

    For more information please visit www.duet.com

     

    This process is supported by the following SAP and/or partner offerings

  • DUET
  • SAP ERP

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    Duet Reporting and AnalyticsSAP Component or Feature AvailablePartner Product Available

    Duet provides extensive reporting and analytics capabilities for accessing up-to-date enterprise information contained in SAP applications and making it available within the Microsoft Office environment. Duet users receive in their Outlook Inbox both scheduled reports and requested ad hoc reports populated with data from the SAP application or SAP Business Information Warehouse (BI). All reports are available for offline use, yet users can still drill into the analytic and source data behind the numbers and distribute reports to other individuals. Duet provides options to pre-format and customize analytics and transactional reports as well as populating reports into Microsoft Excel spreadsheets for further analysis.

    This process is supported by the following SAP and/or partner offerings

  • DUET
  • SAP ERP

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus
    Please note that the Solution Map, containing proprietary information of SAP AG, reflects SAP's current development intentions, which are subject to change. Future focus coverage may be provided by SAP or SAP partners. Check for local availability of all SAP and SAP partner solutions. ©SAP AG 2007