Continuous Improvement

This Business Scenario Map is designed for problem solution in all industries. It shows how the author who notified the problem, the notification coordinator, the problem analyst, and the parties responsible for corrective actions work together - from the problem notification to the feedback of the solution. All types of problems are covered. The problem and its solution are completely documented. Related documents can be attached. Costs of the problem can be collected in a QM order and analyzed by means of standard controlling tools.

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Value Potentials	Business Benefits
Up to 60% reduction of time delay*	Quick, easy, and transparent problem notification
	Problems efficiently transferred to expert
Up to 100% reduction of paperwork*	Web-enabled process
	Assignment for all relevant documents
	Increased quality
	Reduced cost of failure
	Online problem documentation
Up to 100% reduction of costs related, to insufficient quality*	Deadline monitoring
	Total control of all problem issues
	Feedback for continuous improvement

Author

Coordinator

Experts

Send notification of problem

Monitor process status

Confirm solution

Dispatch notification

Dispatch corrective action

Dispatch solution

Close the notification

Identify problem type and cause, suggest corrective action

Perform the corrective action

Source:
* Discussions with Customers

The value potentials shown in this table have been reported by selected SAP customers or independent third parties as referenced herein. However, there is no guarantee that such value potentials can be realized in any particular customer-specific business processes, and SAP does not make any representations and disclaims any liability as to the appropriateness of the referenced value potentials for any specific customer situation.
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Business Benefits	Value Potentials
Company-wide information available with solution database
Proven solution	Up to 80% reduction of repetitive of systematic defects
Increased customer satisfaction
Immediate reaction
Direct allocation of responsobilities (Workflow)	Up to 40% accelerated processes*


Continuous Improvement The quality notifications contained in SAP PLM Quality Management are designed to process and document problems of any type, especially those relating to poor-quality products. This includes internal malfunction reports, as well as complaints against a vendor or complaints from customers. They can also be used to handle positive events, such as proposals for improvement. Usually, the author of the notification records the problem in writing. It is also possible to attach related documents. The notification coordinator, a person responsible for processing the notifications, is immediately informed via workflow. The coordinator defines the type of the notification, sets a priority, and dispatches the notification to a suitable processor (expert). The expert investigates the problem type and location, detects the causes, and suggests a solution. Usually, the proposed corrective actions have to be performed by other parties responsible for the related areas. Those parties may be informed via workflow. The cost of the tasks may be recorded by a QM order, which can be analyzed and approved later. Each action is documented in the notification. The status of the tasks are controlled and the deadlines are monitored. Once the corrective tasks have been processed, the solution has to be approved by the author of the notification. Feedback to other interested parties may be required. After this feedback has been given, the notification can be completed. * = This business process is supported by Best Practices for SAP Business Suite. Best Practices for SAP Business Suite represent prepackaged business expertise in the form of methodology, documentation and reliable preconfiguration for SAP solutions. This helps you to start with a fully documented and reusable prototype for this scenario only days after you have installed the software. A prototype representing the results of a complete implementation project done up front and encapsulated in one single product that can rapidly turn into your productive solution. Best Practices for SAP Business Suite puts the power of SAP Business Suite in your hand.