In-House Repair

Main Process

 

Integrates the service parts processes with Inventory Management. Creates a reservation for planned service parts in a service order and updates the assigned stock with the confirmation of used service parts.

The customer contacts the service provider with a request for his or her defective product to be repaired. You create an in-house repair order in SAP CRM.

You can use this business process to confirm working times, materials used, and expenses for services performed. To simplify the task of confirmation, you can plan these confirmation items in a service process (for example, a service order) or an in-house repair order. The field service representative then references the process or order and copies the relevant planned items to a service confirmation document.

Confirmation data is automatically posted to integrated SAP R/3 systems to enable an update of stock data, working times, and controlling data.

The complaints and returns scenario is enhanced to support the generation of a SAP ERP quality notification from SAP CRM complaints.

The SAP ERP quality notification can be used for internal processes, which are used to check the production line or to improve product quality and/or check inventory quality.

The SAP ERP quality notification is also included in the SAP CRM document flow that allows you to navigate to the notification during complaint maintenance or monitoring.

In-house Repair processes are closely linked to financial process steps like billing, invoice correction and controlling.

In-house repair evaluations and analysis can be defined based on the data transferred to mySAP Business Intelligence. Typical analysis are e.g. the number of in-house repair orders by using different views, In-House Repair customers and products, organizational units assigned, defect codes and defect reasons.