Partner Channel Management > Partner Order Management > Quotation & Order Management

Quotation & Order Management

Main Process

 

 

 

See also

  • mySAP CRM Channel Management - Order Management
  • mySAP CRM Channel Management - Quotation Management

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    The Quotation and Order Management capabilities of SAP CRM enables online quoting and ordering of products and services for channel partners. In addition, it enables partners to order products on behalf of their end-customers and supports the full order fulfillment process from the time of order entry through shipment and billing.


    The following business goals and objectives can be achieved through the implementation of these processes:


    Business Processes

    QuotationsSAP Component or Feature Available

    Supports partners with the ability to quote products and services to customers. Allows quotes to be referenced at a later time when ordering via the Web.

    This process is supported by the following SAP and/or partner offerings

  • SAP Sales Management (SAP CRM)

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    Proposal GenerationSAP Product Available with Future Releases
    Enables partners to generate high-quality responses to RFQs and RFPs taking into account current pricing and product information.

    This process is supported by the following SAP and/or partner offerings

  • SAP Sales Management (SAP CRM)

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    Ordering Products & ServicesSAP Component or Feature Available

    Supports partners in online ordering of products and services. Allows partners to research products, make purchasing decisions, and place orders via the Partner Portal.

    This process is supported by the following SAP and/or partner offerings

  • SAP Sales Management (SAP CRM)

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    Quotation & Order on-BehalfSAP Component or Feature Available

    Enables partners to generate quotations and orders online on behalf of their end customers. Allows the brand owner to fulfill orders for the customers. Allows partners to view status of the end-customer quotations and orders online.

    This process is supported by the following SAP and/or partner offerings

  • SAP Sales Management (SAP CRM)

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    Availability CheckSAP Component or Feature Available

    Provides real-time availability to partners in the online ordering process.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP Sales Management (SAP CRM)

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    Order FulfillmentSAP Component or Feature Available

    Supports fully integrated order fulfillment processes and manages information to complete the order-to-cash process.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP Sales Management (SAP CRM)

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    Order Status & TrackingSAP Component or Feature Available

    Provides partners with real-time order, invoice, shipment, status, and tracking information both for their orders and for customers‘ orders.

    This process is supported by the following SAP and/or partner offerings

  • SAP Sales Management (SAP CRM)

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    Credit CheckSAP Component or Feature Available

    Supports fully integrated credit checking and credit card authorization.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP Sales Management (SAP CRM)

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    Online Billing & PaymentSAP Component or Feature Available

    Allows partners to review and pay invoices online, and initiate online payments of invoices via bank transfers and credit card payments.

    This process is supported by the following SAP and/or partner offerings

  • SAP ERP
  • SAP Sales Management (SAP CRM)

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    Quotation and Order AnalysisSAP Component or Feature Available

    Uses sales  relevant data (orders, quotations) to gather insight into the core channel business. Incorporates POS data into the analyses in the case of multi-tiered sales situations.

    This process is supported by the following SAP and/or partner offerings

  • SAP NetWeaver
  • SAP Sales Management (SAP CRM)

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    SAP Product Available Partner Product Available SAP Product Available with Future Releases Partner Product Available with Future Releases Future Focus
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