Outsourcing Maintenance Services

This Business Scenario Map shows a coherent, cross-industry process that integrates external maintenance services with the work order cycle of SAP PLM Asset Life-Cycle Management. Outsourcing such services proves extremely useful for the maintenance and the subsequent operation of assets if internal resources are missing, and/or external expertise is required to ensure a reliable and sustained operation of a technical asset. By integrating external parties with essential ERP functions, this process helps companies save substantial administrative effort, time and money.

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Value Potentials	Business Benefits
Up to 50% reduced administrative effort*	Integration of external skills and expert knowledge
Up to 30% improved prevention of malfunctions* Up to 20% time savings in maintenance processes*	Sustained operation of technical asset
Up to 40% savings in HR costs by outsourcing*	Offsetting unavailable internal resources

Maintenance Planner

Maintenance Service Provider

Maintenance Engineer (External)

Complete order

Set-up and schedule maintenance plan

Adjust maintenance plan, if necessary

Monitor work performed

Dispatch maintenance work

Collect maintenance orders according to work list

Make confirmations for maintenance order

Select and perform work according to work list

Source:
* Discussions with Customers

The value potentials shown in this table have been reported by selected SAP customers or independent third parties as referenced herein. However, there is no guarantee that such value potentials can be realized in any particular customer-specific business processes, and SAP does not make any representations and disclaims any liability as to the appropriateness of the referenced value potentials for any specific customer situation.
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Business Benefits	Value Potentials
Allow settlement by controlling department	Up to 20% reduced Total Cost of Ownership*
Well-adjusted scheduling of maintenance intervals	Up to 70% improved assessment of necessary maintenance services*
Totally integrated procurement of parts and services	Up to 40% time savings in procurement process*


Outsourcing Maintenance Services This Business Scenario Map shows how external know-how and labor can seamlessly be integrated with regular or occasional maintenance services for technical assets. Whether internal know-how or resources are momentarily or permanently unavailable, the outsourcing or contracting of maintenance services can help companies to achieve a higher ROI. It saves the company effort, time and money while streamlining the overall maintenance process. It shows how maintenance planners, external maintenance service providers and technicians build up a team to ensure the safe and reliable operation of an asset. When setting-up a maintenance plan, the maintenance planner can plan external services by specifying an external workplace inside the company, or by outsourcing the service as a whole. After scheduling the plan, an order (or a notification) is released, and the external service partners find the specified work in a worklist and can plan it in time. After performing the maintenance work, the external maintenance technicians can make the relevant confirmations for the order. For this purpose, they can use the Cross Application Time Sheet (CATS) as an Internet service. The external service provider (and the maintenance planner) can monitor the progress and, finally, the maintenance planner completes the order. At any stage of the process, each party involved can document comments or specify problems in a notification.