This process enables manual and automatic qualification of leads to set the lead qualification level. Lead processing also includes the creation of orders-on-behalf or own orders from a lead.

An opportunity is a recognized possibility for business, for example, the sale of products or services. The opportunity makes up the framework for displaying sales projects from the beginning, and monitoring their success.

You can use this business process to allow channel managers (at the brand owner site) to register and classify a business partner to a channel partner. In addition, if a channel partner wishes to participate in the collaborative selling scenario, once accepted, the channel manager enables the partner for participation in the collaborative showroom.

Your channel or service partners can use this business process to create a sales order in the customer shop on behalf of an account. The sales order refers to one or several items from your product or service catalog.

A business deal takes place between your enterprise and the end customer. The partner acts as agent.

You use this business process in order to create and process a sales order and trigger subsequent logistics processing in SAP. A sales order is a customer's binding request to an enterprise to deliver a specific quantity of products, or to provide a service at a specific time. A sales organization accepts the sales order, and thus becomes responsible for fulfilling the contract.

You use this business process in order to give your business partner confirmation that you will deliver a specific quantity of products at a specific time, and to a specific price. Within the framework of quotation processing, various sales functions are available to the sales employee, as well as special functions for quotations.

You use this process to manage your transactional data and carry out your commission calculations. The process steps are executed automatically by the ICM system.