Sales Order Management

Main Process

 

Enables companies to provide a detailed view on customers and prospects. Captures, monitors, and tracks information such as master data, and an overview of critical relationships.

SAP E-Commerce for SAP ERP provides an e-commerce platform that enables SAP users to rapidly turn the Internet into a profitable sales and interaction channel. SAP E-Commerce for SAP ERP offers everything customers need to sell products over the Internet: catalog browsing, product search, shopping basket, check-out, saving and retrieving shopping baskets, order status, and order history.

Provides a complete auction-to-cash process, allowing companies to sell their excess inventory and remarket idle assets, by leveraging online communities.

This process deals with a customer’s request to a company that they provide a quotation or sales information without obligation; it can relate to materials or services, conditions and if necessary delivery dates.

Allows you to give your business partner confirmation that you will deliver a specific quantity of products at a specific time, and to a specific price. This offer is legally binding for the company within a specified time period.

Trading Contract is the main document in Trading Contract Management. You can process both purchase and sales data either simultaneously or separately, using one document. This forms the basis of all purchasing, sales and expense processes and provides you with a clear overview and process control of all related business transactions.

As it takes account of purchasing prices, sales prices and expenses the trading contract allows you to perform a profitability simulation immediately.

The trading contract can support both back-to-back transactions as well as one-sided purchasing and sales transactions.

The Trading Contract can be used to generate standard documents, such as purchase orders and sales orders and to control the entire logistics chain for follow-on documents such as delivery and billing documents.

Provides agents with the resources they need to track opportunities, and meet revenue targets, for contact centers focused on outbound or inbound lead-qualification activities. The interaction center can also leverage your outbound dialing hardware to optimize agent efficiency.

Contracts

Allows users to easily and automatically develop, verify, revise and submit value and quantity contracts tailored for each customer. Allows for long-term agreements with customers that enable them to buy products at special conditions such as lower prices or favorable terms of delivery. 

Value Contracts

Monitors agreements that a customer will order a specific value of releasable products during a specified period.

Quantity Contracts

Monitors agreements that a customer will order a specific quantity of releasable products during a specified period.

Automatic Partner Determination

Finds and enters the partners involved in a transaction automatically. Allows the user to enter manually one or more partners, and enters the others automatically through partner determination. Uses various sources of information to make partner determination possible, including business partner master data and organizational data.

Text Management

Creates texts, manages different text types (notes, reports and standard texts), and determines texts automatically.

Status Management

Documents the current processing state of the transaction on header and item level.

Pricing

Determines and calculates prices, taxes, and discounts.

Credit Management and Credit Check

Limits financial risks by carrying out credit checks that can influence transaction processing and setting up a workflow connection to notify those responsible.

Payment Card Processing

Works with payment cards, such as credit cards. Offers merchants a form of risk management because an authorized , e.g., order is a guarantee of payment. Copies payment card information in customer master data in orders and other sales documents. 

Workflow Management

Processes a sequence of steps automatically by the system, e.g., approving quotations or releasing quotations.

Output Determination

Faxes, e-mails, and prints documents, such as sales confirmations, based on predefined conditions for each output type and processing medium.

Pricing and Product Configuration

Enables customers to configure products with different variants according to their requirements

Document Flow

Displays interlinkages, for example, preceding and subsequent documents for a selected transaction in the form of a list.

Contract Completion

Targets quantities and values with completion rules. Determines when a contract is considered complete (once target values have been fulfilled or contract has been rejected). Generates follow-up processes when this status is reached.

Is the final processing stage of a business transaction in sales and distribution. Information on billing is available at each stage of order processing and delivery processing.

Billing documents such as invoices, credit, or debit memos, can be created based on order information only or based on order and delivery information, where, e.g., the quantity to be invoiced is derived from the delivery note.

During billing processing, you create, change, and delete billing documents such as invoices, credit memos, and debit memos. You can create billing documents by:

1. Having the system process a billing due list automatically as a background task.
2. Processing manually from a worklist.
3. Creating a billing document explicitly.

Flexible calculation of rebates is integrated.

Integration with financial accounting consists of forwarding billing data in invoices, credit, and debit memos to financial accounting. The system posts offsetting entries to the appropriate accounts (with the help of "account assignment") and makes sure that FI can recognize all billing documents belonging to one business transaction (for example, a credit memo to an invoice). Integration with controlling consists of assigning costs and revenues to the appropriate sub-ledgers.

Incentive and commissions management maintains incentive plans and handles all commissions to develop effective incentive programs.

• Develop effective incentive programs, including sales and brokerage commissions, profit sharing, and bonuses.
• Calculate commissions and other incentives based on expectations for indicidual sales groups, so you can track, monitor, and reward sales efforts throughout the enterprise.

Further Information

Please visit the SAP Service Marketplace to get further information on Incentive and Commission Management within SAP ERP.

Returnable packaging consists of materials that are stored at the customer location but which remain the property of the seller. The customer is only required to pay for the returnable packaging if he does not return it by a specified time.

Consignment goods are goods which are stored at the customer location but which are owned by your company. Customers store the consignment goods at their own warehouses. The customer is not obliged to pay for these goods until they remove them from consignment stock. Otherwise, the customer can usually return consignment goods which are not required.