In Sales Target Planning, a sales manager set sales or contribution targets for the sales employees in the field. Since the sales manager and the sales employees use a common planning platform, the planning tasks performed by the sales manager are closely reconciled with the business planning and operational planning tasks performed by the sales employees. You can specify as many dimensions for entering planning figures (such as sales region, product group) as you need for your planning requirements. The different planners can access the same data but plan at different levels.

An opportunity is a recognized possibility for business, for example, the sale of products or services. The opportunity makes up the framework for displaying sales projects from the beginning, and monitoring their success.

You can use this process to select the product or multiple products capable to meet the requirements of the customer. The needs and processing conditions of the customer are entered. This can be supported by a guided selling dialog. Thus different products which fulfil the requirements of the customer can be identified, compared and transferred to the quotation document.

You can use this business process to determine a feasible delivery date for the quotation based on the current material and capacity situation. Taking into account that the sales cycle is still in the quotation phase, the determination of the possible delivery date is performed in a simulation planning version and not in the active planning version. Thus, the actual production plan is not affected by the requirement for the quotation.

You can use this business process to automatically create CAD drawings for a product in a quotation. The generated drawings can be used within the proposal document for the customer, as documentation for the assembly or as the starting point for additional custom specific engineering. Out of the pre-defined product structure and the product configuration in the quotation the CAD drawings are automatically generated and associated with the quotation.

You can use this process to generate and manage proposal documents for a quotation to be handed to the customer. The proposal documents satisfy both company standards and customer requirements. The proposal doucments use the data of the quotation document as data input. It is pre-defined what must be included and what can be chosen by the user to be included in the proposal document. Proposal documents can usually include a cover letter, proposal header, item infomation, pricing summary, terms and condistions and a closing.

You use this business process to create a sales order to respond to specific customer requirements by using variant configuration to select the right product characteristics to produce a product that is individually manufactured for a particular customer. Variant configuration helps you to configure complex industrial products. The variant configuration improves the data exchange between the different departments such as sales, engineering, manufacturing, and after market service. It also reduces the failure rate of sales order entries.

B2B for occasional users is the Business-to-Customer (B2C) process of the SAP Internet Sales application with integrated Business-to-Business (B2B) User Management.

The main difference between B2B for occasional users and the B2C process is that Web shop users do not have the option of registering personally that they have in the B2C scenario. They must be created by the operator of the Web shop.

Contract processing comprises the steps you follow in order to create and work with sales contracts in the SAP system.

You use this business process in order to create customer invoices in SAP CRM. Here, one or more than one billing due list item is copied into a billing document. You can either create the billing document with reference to the delivery, or to the sales order. It is also possible to create billing documents with reference to contracts.