IT Asset Life-Cycle Management

This Business Scenario Map shows you the comprehensive integration of diverse company areas into a smooth process flow for processing the daily requests within an IT service. 

Procurement of IT Equipment

On the basis of a requirement notification, the IT service decides to procure new IT equipment. It selects the desired equipment from an integrated material catalog and has materials management procure it. During the procurement process an asset is generated for the device which is subject to depreciation, so that new assets can start depreciating from the time of goods receipt onwards. Materials as such are also managed as individual goods right from goods receipt, at which point the IT service can create the necessary technical details. The high degree of automation of the procurement process automatically rules out many sources of error, and manual data maintenance is reduced to a minimum.

Processing of Problem Messages

The IT service is supported in many ways during problem processing. Problem messages can be accepted over the phone in the integrated call center or by notifications, for example, over the Intranet. The IT service employee solves the existing problem with the help of the solution database, which supplies him with suitable suggestions for solving the most frequently occurring malfunctions. All the data that is entered during the solution process is recorded in reference to the device or the location where the problem arose, so that effective evaluations are possible. If a spare part must be procured, the purchase order is likewise integrated, so that the departments involved do not have to enter the same data twice.

Dismantling IT Equipment

If IT equipment is no longer required, then the IT service must remove it. Once they have decided whether the hard- and software should be reused or scrapped, they must maintain the corresponding data in the system. Scanner solutions and Workflows offer particular support to the IT service for this, so that the minimum of manual maintenance is required.

The implementation of SAP PLM IT Asset Life-Cycle Management ensures that the current stock of IT goods in your company can be reliably called up at any time. Its high degree of integration with the departments involved offers a wealth of time-saving options. In addition, costs incurred are more transparent, allowing you to achieve significant cost reductions in your company.