Further Information

Means the SAP registration form, to which these terms and conditions are attached or which is expressed to be subject to these terms and conditions, for participation on SAP training courses when completed by Customer and submitted to SAP. For these purposes, such form(s) shall be considered to have been completed by Customer and submitted to SAP whether

SAP shall be entitled to refuse the provision of any course where

(a) such Course is fully booked;
(b) bookings on such Course are fewer than the minimum number required to make it viable for SAP.

In that case, SAP shall advise Customer as soon as practicable, offering Customer a suitable alternative date or course, as appropriate. Where no suitable alternative date/course can be found SAP shall return to Customer any payment it has made for the Course(s).

The price of the Course(s) shall be as stated in the then current SAP Training Catalogue and the Order and unless otherwise so stated is exclusive of any Value Added Tax, which shall be payable in addition at the rate then prevailing. SAP reserves the right in addition to pass on any charges

(a) relating to returned cheques credit or charge card charge backs; and
(b) for any handling fees incurred by SAP in relation to bookings made by credit or charge card.
SAP will notify Customer of the relevant charges prior to issue of a confirmation invoice.

Customer shall pay the amount due at least 21 days prior to the commencement of the Course(s) specified in the order, or on placing the order if placed less than 21 days prior to the commencement of the course(s).

If payment is by credit card, Customer shall pay the amount due at least 14 days prior to the Commencement if the Course(s) specified in the order, or on placing the order if placed less than 14 days prior to the commencement of the course(s).

Customer may cancel its registration for any Course by written notice provided that

(a) no charge shall be made where notice of cancellation is received by SAP at least 14 days prior to the date of the Course;
(b) 50% of the price shall be charged where notice of the cancellation is received by SAP between 7 and 14 days prior to the date of the Course;
(c) the full price of the Course shall be charged where either no notice of cancellation is received or less than 7 days prior notice is given.

• Partners and customers may register suitably qualified employees as candidates for the certification examination.
• Participants in training courses that are given by SAP or SAP's authorized training partners and that include the certification examination may attempt the certification examination.
• Other persons may apply to an SAP international subsidiary to be admitted to the certification examination. Candidates are required to show they are suitably qualified and that their certification fulfils a need. Admission to the certification examination is at SAP's sole discretion.

• SAP will define and publish the scope to be covered by each examination, which is subject to change by SAP without notice.
• SAP will define and publish the format and duration of the examination, which are subject to change by SAP without notice.
• Examinations and certificates are release-dependent, that is to say examinations cover and certificates are valid in respect of a particular software release.
• SAP reserves the right to limit in time the validity of a release-dependent certificate. The validity of a certificate expires not later than the time at which SAP ends support of the release in question.
• SAP will define at SAP's discretion the releases for which examinations will be offered and their validity in time.
• SAP may offer a delta-certification test to upgrade the certificate for a particular release so that it is valid for the subsequent release. Delta-certification test candidates must hold the certificate for the current release. Possession of the certificate for aback-level release does not entitle a candidate to admission to a delta-certification test. SAP reserves the right to include in delta-certification tests matters of general importance as well as matters specific to the new release.
• To administrate the certification program SAP or its subsidiary stores and processes data concerning persons in accordance with the applicable statutory data protection provisions. Candidates must confirm in writing their acceptance of such storage and processing before admission to the examination.

• Each candidate must produce an official valid identification document with photo to the invigilator (proctor) before the invigilator allows the candidate to start the exam.
• The candidate must complete the examination alone and independently. No extra help of any kind is allowed.
• The time available to candidates to complete the examination is limited and can be neither interrupted nor extended.
• Candidates must follow the invigilator's instructions.
• The examination questions and tasks are copyright and must not be written down, copied, or otherwise reproduced in whole or in part or made available to others in any form.
• If a candidate disturbs the examination or breaks any examination rule that candidate will be excluded from the examination immediately.

• The examination is assessed blind in accordance with general rules defined by SAP.
• Candidates are informed of their result, by receiving a certificate or failed feedback.
• Successful candidates receive a certificate with a unique identification number.
• As far as reasonably possible, unsuccessful candidates receive general information on identified gaps in their competence.
• Appeals must be lodged within three months after communication of the result. SAP is not required to review appeals lodged after these three months, and is then entitled to destroy the documents.
• SAP will hold the results of the examination in a database in order to be able to ascertain, if necessary, what certification a candidate holds and whether a candidate can be admitted to other examinations. SAP may also use the data held to provide targeted information to certified candidates and to enable candidates to retrieve specific information. SAP may also inform others of successful candidates' certification.

• If a certificate is lost, the SAP international subsidiary will issue a replacement.
• Successful candidates must inform the SAP international subsidiary in writing of any change of address, of name, or of employer, or of any other relevant change, attaching official documents and a statement by the new employer, as appropriate. SAP will issue an amended certificate to the candidate's new address.
• SAP may make an administrative charge for amending and replacing certificates.

• Unsuccessful candidates may re-take the same examination.
• No candidate may sit the same examination for the same release more than three times. A candidate who has failed at an examination three times for a release may not attempt that examination again until the next release.
• A candidate may not re-take an examination until 30 days after the failure.
• Before admission to the same examination a third time the candidate must produce evidence of training suitable to rectify the gaps identified in the candidate's competence at previous examinations.
• SAP does not undertake that candidates can re-take an examination for a particular release. Re-take candidates may have to attempt the examination for a later release.
• Candidates pay a fee for all re-takes.

• Candidates pay a consultant certification fee for admission to the examination.
• This certification fee covers the examination, assessment, and, for successful candidates, the certificate and ID-Card.
• For some identified SAP training courses the listed course fee includes the certification fee.
• Where the examination is offered and conducted by SAP the regulations for participation in SAP training courses also apply.

• In the event of a serious infringement of the examination rules, all certificates that the candidate concerned has been awarded will be invalidated and the candidate will be excluded from further examinations. A candidate who has seriously infringed the rules must return all certificates to SAP without delay.
• In the event of a minor infringement of the examination rules the exam of the candidate concerned will be assessed as a "fail" but the candidate may re-take in accordance with the rules for re-take.
• Infringement of copyright and other unlawful harm to SAP will be treated as a serious infringement of the examination rules as if the infringement or harm were done under the certification program.
• SAP will have proper regard to its duty of fairness in deciding whether an infringement is serious or minor. The candidate concerned will receive written reasoned notification.

• These Conditions of Participation apply to the exclusion of all other conditions. These Conditions cannot be changed or added to, and SAP's failure expressly to reject a change or addition will not be construed as SAP's acceptance of the change or addition.
• These Conditions of Participation are governed exclusively by German law.
• If the other party is a registered trader for the purposes of the German Commercial Code (Handelsgesetzbuch) the sole place of jurisdiction for all disputes arising between the parties out of or in connection with these Conditions is Karlsruhe, Germany.